Privacy Policy for Dial and Move Kenya
Last Updated: 09/09/2025
Dial and Move Kenya (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of all clients, partners, website visitors, and stakeholders. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or interact with us through any channel.
This policy complies with the Kenya Data Protection Act, 2019, as well as relevant international standards such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. By using our services, you consent to the practices described in this Privacy Policy.
1. Introduction
Dial and Move Kenya provides professional moving, relocation, and storage services within Kenya and internationally. In the course of providing these services, we collect and process personal information from clients, suppliers, employees, website visitors, and other stakeholders. We recognize the importance of your privacy and we take every reasonable step to protect your data against misuse, unauthorized access, loss, or disclosure.
This Privacy Policy is designed to inform you of:
What information we collect.
How and why we collect your data.
How we use, share, and safeguard your data.
Your legal rights regarding your data.
How you can contact us for questions or complaints.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
Clients who engage us for moving, packing, and storage services.
Visitors to our website or users of our digital platforms.
Prospective and current employees.
Suppliers, vendors, contractors, and partners.
It does not apply to third-party websites or services that may be linked to our website. We encourage you to review the privacy policies of those third parties.
3. Legal Basis for Processing Personal Data
We process your personal data on the following lawful bases:
Consent: When you voluntarily provide personal data (e.g., filling out forms, subscribing to newsletters).
Contractual Necessity: To fulfill obligations under a service agreement or contract.
Legal Obligation: To comply with applicable laws, including taxation and regulatory requirements.
Legitimate Interest: To improve services, ensure security, and conduct business operations.
Vital Interests: Where necessary to protect the life or safety of an individual.
4. Information We Collect
We may collect the following categories of personal data:
4.1 Personal Identification Information
Full name
National ID or passport number
Date of birth
Gender
Nationality
4.2 Contact Information
Phone number(s)
Email address
Physical and postal address
4.3 Service-Related Information
Details of your move (origin, destination, inventory list)
Special instructions (fragile items, valuables, pets)
Storage unit preferences
4.4 Financial Information
Payment details (bank account, mobile money, or credit/debit card)
Billing and invoicing records
4.5 Technical and Digital Data
IP address
Browser type and version
Device identifiers
Cookies and tracking information
4.6 Employment Information (for staff)
Employment history
Curriculum Vitae (CV)
References
Payroll information
Disciplinary and performance records
4.7 Sensitive Personal Data
Under the Kenya Data Protection Act, certain categories are considered sensitive. These include:
Biometric data (if used for identification)
Health information (e.g., if moving medical equipment)
Information about children (where applicable)
5. How We Collect Information
We collect data through various methods, including:
Direct interactions (phone, email, forms, contracts).
Automated technologies (cookies, analytics, web beacons).
Third-party sources (referrals, business partners, publicly available information).
Employment recruitment platforms.
Surveillance and security systems (CCTV in storage facilities).
6. How We Use Your Information
We use your personal data for the following purposes:
6.1 Service Provision
To provide moving, packing, and storage services.
To communicate about service schedules, costs, and special requirements.
6.2 Customer Support
To respond to inquiries, complaints, or requests.
To manage disputes or claims.
6.3 Business Operations
To maintain internal records.
To improve our services and website performance.
To analyze trends and conduct market research.
6.4 Marketing and Promotions
To send promotional materials, offers, and updates (where you have consented).
To conduct surveys and gather feedback.
6.5 Legal and Compliance
To meet tax and regulatory obligations.
To cooperate with law enforcement or regulators.
6.6 Security
To ensure safety of goods, staff, and clients.
To detect and prevent fraud or unauthorized activity.
7. How We Share Your Information
We do not sell your personal information. However, we may share your data with:
Service Providers: Third-party companies that support logistics, IT, payments, and marketing.
Business Partners: Affiliates, subcontractors, or overseas moving partners.
Government Authorities: Where required by law or regulation.
Legal Advisors and Insurers: In case of claims or disputes.
Employees: Access to client information is restricted to staff who need it for service delivery.
8. Data Retention
We retain personal data only as long as necessary to:
Fulfill contractual and legal obligations.
Maintain accurate business and financial records.
Resolve disputes and enforce agreements.
Retention periods may vary depending on the nature of data, but typically:
Client service records: up to 7 years.
Financial transactions: as required by tax laws (minimum 7 years).
Employee records: duration of employment plus 7 years.
CCTV footage: up to 90 days, unless required for investigation.
9. Data Security
We implement strict security measures to protect your personal data, including:
Encryption of digital communications.
Secure servers and firewalls.
Restricted access controls.
Staff training on data privacy.
Regular audits and penetration testing.
However, no system is 100% secure. We cannot guarantee absolute protection against cyber threats, but we take all reasonable precautions.
10. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Cookies help us:
Recognize returning visitors.
Analyze website traffic and performance.
Personalize marketing campaigns.
You may disable cookies in your browser settings, but this may affect certain website functions.
Types of cookies:
Essential Cookies: Necessary for core website functions.
Performance Cookies: Track usage statistics.
Functional Cookies: Remember user preferences.
Targeting Cookies: Deliver relevant ads.
11. International Data Transfers
If we transfer your personal data outside Kenya, we ensure adequate safeguards are in place, such as:
Contracts incorporating standard data protection clauses.
Transfers only to countries with adequate data protection laws.
Your explicit consent, where required.
12. Children’s Privacy
We do not knowingly collect personal data from children under 18 without parental or guardian consent. If we discover that we have inadvertently collected such data, we will delete it promptly.
13. Your Rights
Under the Kenya Data Protection Act and other relevant laws, you have the following rights:
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of personal data where applicable.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Obtain and reuse your data across different services.
Right to Object: Opt-out of direct marketing or processing based on legitimate interests.
Right to Withdraw Consent: Revoke consent at any time.
Requests can be made by contacting us at the details below. We may need to verify your identity before processing your request.
14. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
15. Employee Data Privacy
For employees, job applicants, and contractors:
Personal data is collected for recruitment, payroll, performance management, and compliance.
Sensitive information such as health records is handled with extra safeguards.
Employee data is retained in compliance with labor and tax laws.
16. CCTV and Surveillance
Our storage facilities and offices may be monitored using CCTV systems to:
Ensure the safety of staff and clients.
Prevent theft, vandalism, or fraud.
Assist in dispute resolution.
CCTV footage is stored securely and accessed only by authorized personnel.
17. Direct Marketing
We may use your information to send:
Service updates.
Special offers.
Newsletters.
You may opt out of marketing communications by:
Clicking the unsubscribe link in emails.
Contacting us directly.
18. Complaints and Dispute Resolution
If you believe we have violated your privacy rights:
Contact us directly to resolve the matter.
If unresolved, you may file a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
International clients may contact their relevant data protection authority.
We are committed to resolving complaints fairly and promptly.
19. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Updates will be posted on our website with the “Last Updated” date. We encourage you to review the policy periodically.
20. Contact Information
If you have questions, requests, or complaints about this Privacy Policy, please contact us:
Dial and Move Kenya
Phone: +254 726 148 038
Email: info@dialandmove.co.ke
Website: www.dialandmove.co.ke
Address: Muthaiga, Nairobi, Kenya
