Trusted Movers in Nairobi – Dial and Move Kenya
Professional Moving, Packing & Storage Services Since 2015
www.dialamover.co.ke | 0747 500 505 | dialandmovekenya@gmail.com
Finding Movers You Can Actually Trust in Nairobi
Moving is one of the most significant transitions any household or business will ever undertake. Whether you are relocating from a bedsitter in Westlands to a three-bedroom apartment in Karen, or shifting your entire corporate office from Upper Hill to Two Rivers Mall, the stakes are high. Your possessions, your furniture, your files, your memories — everything you own moves with you. And in a city as dynamic and fast-paced as Nairobi, finding movers you can genuinely trust is not just a convenience; it is an absolute necessity.
Nairobi’s moving industry has grown rapidly over the past decade. Dozens of companies — some legitimate, some not — compete for business every day across WhatsApp groups, classified websites, and social media pages. The result? Clients who have been overcharged. Furniture that arrived broken. Boxes that went missing. Moves that were cancelled last minute by fly-by-night operators who disappeared with deposits. It is a landscape riddled with risk — unless you know who to call.
Dial and Move Kenya stands apart from this crowd. Founded in 2015 and operating continuously for over a decade, Dial and Move is Nairobi’s most trusted moving, packing, and storage company. With a proven track record across hundreds of successful residential and corporate relocations, a vetted team of professional movers and packers, and a client roster that includes some of Kenya’s most respected institutions, Dial and Move has earned its reputation through consistent delivery, transparent pricing, and a genuine commitment to making every move seamless.
This article tells the full story of why Dial and Move Kenya is the most reliable choice for anyone planning a move in Nairobi — and what you should know before you book.
Why Trust Matters More Than Price When Choosing Nairobi Movers
The first question most people ask when looking for movers in Nairobi is: “How much will it cost?” That is understandable. Moving is already expensive — new rent deposits, utility connections, transport for family members — and finding an affordable mover seems like a smart way to save money on a tight budget.
But price alone is a dangerous metric to rely on. Across Nairobi, there is a troubling pattern: low-cost movers who quote attractively on the phone, show up late with an undersized truck, demand additional charges midway through the job, and handle furniture carelessly because they lack proper equipment and training. Clients discover the real cost of a “cheap” move only after a wardrobe arrives scratched, a glass dining table comes out cracked, or a sofa is left in the wrong room because the team rushed off to another job.
Trust, on the other hand, is something that must be earned — through years of consistent performance, transparent pricing, professional staff, and standing behind the work even when something goes wrong. When you hire a trusted mover, you are not just paying for a truck and some muscle. You are paying for peace of mind: the confidence that your possessions will be handled with care, your timeline will be respected, and if any issue arises, there is a real company with real accountability on the other end of the phone.
Dial and Move Kenya has spent over ten years building exactly this kind of trust. And it shows in every move.
About Dial and Move Kenya: A Decade of Reliable Service
Dial and Move Kenya — also known as Dial A Move Kenya — was established in 2015 with a clear purpose: to bring professionalism, care, and reliability to an industry that sorely needed it. Operating from Nairobi’s Muthaiga Business Square in Pangani, the company has grown steadily from a local residential mover into a full-service relocation firm trusted by both individual households and major corporate clients across Kenya.
Over the years, Dial and Move has handled thousands of moves — from single-room studio apartments in Ngong Road and Kasarani to sprawling corporate offices in the CBD, Upper Hill, Westlands, and beyond. The company serves clients across all of Nairobi’s estates and neighbourhoods, including Karen, Lavington, Runda, Muthaiga, South B, South C, Embakasi, Ruaka, Kitisuru, Kilimani, Lang’ata, Eastleigh, Parklands, Thika Road, and many more.
Beyond Nairobi, Dial and Move handles long-distance relocations throughout Kenya — including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Machakos, Nyeri, Kitale, and other towns. For clients relocating internationally, the company also offers assistance with international removals, coordinating professional packing and logistics for shipments abroad.
The Dial and Move Service Promise
Every Dial and Move engagement is built around five core commitments:
- Reliability: Showing up on time, with the right team and the right equipment — every single time.
- Transparency: Quoting honestly upfront with no hidden charges or surprise add-ons on the day of the move.
- Professionalism: A uniformed, trained, and vetted team that treats your belongings with the same care they would give their own.
- Communication: Keeping you informed at every stage of the move, from booking to delivery confirmation.
- Accountability: If anything goes wrong, Dial and Move takes responsibility and makes it right.
Comprehensive Moving Services Offered by Dial and Move Kenya
What sets Dial and Move apart from many competitors is the breadth of services on offer. Rather than specialising narrowly in one type of move, Dial and Move provides a complete relocation ecosystem — everything you need from the moment you decide to move to the moment you are settled in your new space.
1. Residential Moving Services
Moving house is a deeply personal experience. Your home holds your most valuable possessions — not just in monetary terms, but sentimental ones. Dial and Move treats every residential move with the sensitivity and care it deserves.
Whether you are moving a furnished bedsitter, a two-bedroom flat, or a large family home with multiple bedrooms, lounge sets, kitchen appliances, wardrobes, and outdoor furniture, Dial and Move has the capacity and expertise to handle it. The team arrives with the appropriate vehicle — from a 1.5-tonne pickup for smaller moves to a 3-tonne or 5-tonne truck for full house relocations — equipped with moving blankets, strapping, and protective materials.
Services include full disassembly of beds, wardrobes, and large furniture items that cannot be moved intact; careful wrapping and padding of fragile pieces; professional loading and stacking in the truck; safe transportation; and unloading and reassembly at the new location. Clients can also opt for a full unpacking service.
2. Office and Corporate Relocation
Corporate relocations demand a different level of planning and precision. An office move involves not just furniture, but sensitive equipment — computers, printers, servers, filing cabinets with confidential documents, meeting room furniture, and branded fixtures. Any prolonged downtime translates directly into business costs.
Dial and Move Kenya has extensive experience in office and corporate relocations of all sizes. The company has successfully relocated SMEs, NGOs, government agencies, banks, colleges, and multinational organisations across Nairobi. Office moves can be scheduled outside of business hours — evenings, weekends, or public holidays — to minimise disruption to operations.
The team labels and inventories all items before loading, ensures IT equipment is handled with anti-static protection, and coordinates closely with the client’s facilities manager or operations team to ensure the new layout is exactly as planned.
3. Professional Packing and Unpacking Services
Packing is the most time-consuming and skill-dependent part of any move. It is also where the most damage occurs when done incorrectly. Improper packing — using the wrong materials, overfilling boxes, failing to protect fragile items adequately — leads to breakages that no amount of apology can fully repair.
Dial and Move offers standalone professional packing services for clients who want the job done right. Using high-quality materials including double-walled cardboard boxes, bubble wrap, kraft paper, foam sheets, wardrobe boxes, and heavy-duty tape, the packing team systematically works through your home or office, categorising and labelling every box with its contents and destination room.
Unpacking services are also available — ideal for clients who want to arrive at their new home to find everything already organised and in place, rather than spending days working through mountains of boxes.
4. Furniture Moving and Assembly
Not every client needs a full move. Many Nairobi residents find themselves needing to move a single sofa set, a set of wardrobes, a bed frame, or office desks within Nairobi — perhaps from a spare unit, a purchase from a furniture store, or a rearrangement between properties.
Dial and Move Kenya offers dedicated furniture moving services, dispatching the right team and vehicle for the specific items to be moved. The team handles disassembly where required (for example, large L-shaped sofas or wardrobes that cannot pass through doorways in one piece), careful wrapping during transit, and reassembly at the destination.
5. Secure Storage Solutions
Sometimes a move does not go in a straight line. There may be a gap between your vacating date and your new tenancy start date. You may be downsizing temporarily and need a place to keep furniture that does not fit in the interim space. You may be traveling for an extended period and need your belongings safely warehoused.
Dial and Move Kenya offers secure, short-term and long-term storage solutions in Nairobi. Items are stored in a clean, dry, and secure facility, inventoried on arrival, and returned to you when you are ready. The storage team maintains strict access controls, and clients are kept informed of their inventory throughout the storage period.
6. Long-Distance Moving Across Kenya
Dial and Move is one of the few Nairobi-based moving companies with consistent experience in long-distance relocations across Kenya. Whether you are moving from Nairobi to Mombasa, Nairobi to Kisumu, or relocating to any upcountry town, the company coordinates the entire move — packing, loading, safe transit, and delivery — with the same professionalism as a local move.
Long-distance moves involve additional considerations: securing loads properly for long journeys, accounting for road conditions on different routes, and coordinating timing across distances. Dial and Move’s logistics experience ensures these challenges are managed before they become problems for the client.
7. International Removals
For clients relocating abroad, Dial and Move offers coordination support for international removals. This includes professional packing and crating of household effects to international shipping standards, inventory documentation, and working with freight and logistics partners for shipments to destinations worldwide.
8. Specialty Services
Dial and Move also provides a number of complementary services that make it a true one-stop moving partner. These include DSTV mounting and installation at the new home — ideal for clients who want to be set up and watching TV the same day they move in — as well as M-Pesa payment acceptance for the convenience of clients who prefer mobile money transactions.
Pricing Guide: What Does Moving in Nairobi Cost?
One of the most common frustrations people have with Nairobi’s moving companies is the lack of transparent pricing. Quotes that seem reasonable on the phone balloon with hidden charges on the day. Dial and Move is committed to honest, upfront pricing — so you know what you are getting into before you commit.
The table below gives a general guide to Dial and Move’s pricing. Please note that final quotes depend on specific details including the volume of items, floor levels, distance, access conditions, and any specialist handling requirements. Contact us for a free, personalised quotation.
| Service Type | Description | Estimated Price Range (KES) |
| Bedsitter / Studio Move | 1 room, basic furniture | 3,000 – 6,000 |
| 1–2 Bedroom Apartment Move | Nairobi to Nairobi | 6,000 – 15,000 |
| 3–4 Bedroom House Move | Full house, Nairobi | 15,000 – 35,000 |
| Office / Corporate Move | SME or large office | Quote-based |
| Furniture Only (Single Items) | Sofa, bed, wardrobe etc. | 2,000 – 8,000 |
| Packing Services (Standalone) | Materials + labour | 3,000 – 12,000 |
| Long-Distance Move | Nairobi to Mombasa/Kisumu etc. | Quote-based |
| Storage (Monthly) | Short or long-term | From 3,000/month |
| International Removals | Packing + crating + logistics | Quote-based |
All prices are indicative and subject to a formal assessment. Contact Dial and Move on 0747 500 505 or 0729 588 291 for a free, no-obligation quote tailored to your specific move.
Our Institutional Client Portfolio: Trust Backed by Track Record
Words are easy. Track record is what matters. Dial and Move Kenya’s reputation is not built on advertising alone — it is built on the confidence that some of Kenya’s most respected organisations have placed in us, repeatedly.
Our institutional client portfolio includes:
- Amref University — Campus and facility moves handled with full academic continuity planning
- Energy and Petroleum Regulatory Authority (EPRA) — Sensitive government document and equipment relocation
- Faulu Microfinance Bank — Branch and office relocations across multiple sites
- SBM Bank Kenya — Corporate office relocations requiring stringent security protocols
- KIPS College — Academic institution relocation services
- Helen Keller International — NGO office moves with international standards compliance
- East African Community (EAC) Secretariat — High-profile regional organisation relocation
- Ministry of Sports, Culture and Heritage — Government ministry office relocation
- Dimension Data Kenya — Technology company office moves requiring careful IT equipment handling
Beyond these institutions, Dial and Move holds a three-year in-house moving and relocation contract with Design 40, one of Nairobi’s leading interior design firms, and a one-year contract with High Point Development Ltd — a real estate developer whose new tenants frequently require professional move-in assistance.
These relationships are not one-off transactions. They are ongoing partnerships built on trust, built one successful move at a time.
What Makes Dial and Move Kenya Different from Other Nairobi Movers
Nairobi has no shortage of people who will show up with a pickup truck and call themselves movers. So why choose Dial and Move? Here is what genuinely sets the company apart.
Over 10 Years of Continuous Operation
Founded in 2015, Dial and Move Kenya has been operating continuously for over a decade. In an industry where companies appear and disappear overnight — sometimes taking deposits with them — ten years of consistent business is a powerful signal. It means financial stability, a track record you can verify, and a company that will still be there after your move is complete.
Fully Vetted, Uniformed, and Trained Staff
Every member of the Dial and Move team goes through a rigorous vetting process before joining the company. Background checks, reference verification, and structured training in packing techniques, furniture handling, and customer service ensure that the people entering your home or office are trustworthy professionals — not casual labourers picked up from the roadside.
The team works in uniform, arrives with ID, and is briefed on the specific requirements of each move before arrival. This level of organisation and accountability is rare in Nairobi’s moving sector.
Right-Sized Fleet for Every Move
Not all moves are the same, and using the wrong vehicle wastes your money and risks your belongings. Dial and Move Kenya operates a fleet of vehicles matched to different move sizes — pickups for small loads and studio apartments, medium trucks for two-to-three bedroom moves, and larger trucks for full house and office relocations. The right truck for your move is dispatched from the outset, not improvised on the day.
Transparent, All-Inclusive Quoting
One of the most common complaints about movers in Nairobi is hidden charges that inflate the final bill well beyond the original quote. Dial and Move provides all-inclusive quotations: labour, truck, fuel, packing materials (where applicable), and tolls are factored in upfront. What you are quoted is what you pay.
Flexible Scheduling Including Weekends and Public Holidays
Life does not run on a Monday-to-Friday schedule. Dial and Move operates seven days a week, including weekends and public holidays, to accommodate clients’ timelines. For corporate clients, off-hours and weekend moves to minimise downtime are a standard offering.
M-Pesa Payment Accepted
In a country where mobile money is the backbone of daily transactions, Dial and Move makes payment simple and secure by accepting M-Pesa. No need to carry large amounts of cash or worry about bank transfers on moving day.
The Dial and Move Moving Process: What to Expect
Many clients, especially those moving for the first time, are unsure what to expect from a professional moving company. Here is a step-by-step walkthrough of a typical Dial and Move engagement.
Step 1: Initial Contact and Quotation
Everything begins with a phone call or WhatsApp message to Dial and Move on 0747 500 505 or 0729 588 291. You describe your move — current location, destination, number of rooms, key furniture items, and preferred date. A Dial and Move representative may ask follow-up questions (for example, floor level, lift availability, any specialty items like grand pianos or safes) to ensure the quote is accurate.
Within a short turnaround, you receive a clear, written quotation by WhatsApp or email. There is no obligation to commit at this stage.
Step 2: Booking Confirmation
Once you are happy with the quote, you confirm the booking with a deposit. Your move date is secured in the calendar, and you receive a confirmation with your assigned team details and scheduled arrival time.
Step 3: Pre-Move Guidance
Where helpful, a Dial and Move representative will provide guidance on how to prepare for the move — what to pack first, how to label boxes for easy unpacking, and how to protect particularly fragile or valuable items if you are doing some of your own packing.
Step 4: Moving Day
The team arrives at the agreed time with the assigned vehicle, equipment, and materials. A team leader liaises directly with you throughout the day. Items are systematically wrapped, padded, and loaded. You do a final walkthrough before the truck departs. At the destination, items are unloaded and placed in the rooms you direct. Furniture is reassembled. The team does a final check with you to confirm all items are accounted for and correctly positioned.
Step 5: Post-Move Follow-Up
Dial and Move believes the move does not end when the truck drives away. A post-move follow-up ensures that any final concerns are addressed promptly.
Frequently Asked Questions About Moving in Nairobi
How far in advance should I book my move?
For residential moves, we recommend booking at least five to seven days in advance to secure your preferred date and team. For corporate and office moves, a minimum of two weeks’ notice allows for proper planning and logistics coordination. During busy periods — end of month, end of year — early booking is especially important as slots fill quickly.
What items cannot be moved by Dial and Move?
For safety and liability reasons, Dial and Move cannot transport live animals, perishable food, flammable liquids, gas cylinders, or illegal items. Hazardous materials are also excluded. If you have items in these categories, please arrange separate transport and let the team know when booking.
What if some of my items are damaged during the move?
Dial and Move handles all items with professional care and takes full responsibility for the team’s actions during the move. In the rare event that damage occurs, report it immediately to the team leader on the day. Dial and Move will assess the damage and work with you to reach a fair resolution. Transparent accountability — not excuses — is the company’s standard.
Do you provide packing materials?
Yes. If you opt for Dial and Move’s packing service, all necessary materials are included — boxes, bubble wrap, kraft paper, tape, and wardrobe boxes. If you prefer to pack yourself, we can advise on where to source quality packing materials in Nairobi.
Can you move items to storage instead of a new home?
Absolutely. Dial and Move offers direct-to-storage moves where items are transported from your current location to our secure storage facility. Storage can be short-term (a few days or weeks) or long-term (months). Contact us to discuss your storage requirements and get a tailored quote.
Do you move outside of Nairobi?
Yes. Dial and Move handles long-distance moves throughout Kenya — to Mombasa, Kisumu, Nakuru, Eldoret, Thika, Machakos, Nyeri, Kitale, and other destinations. We also assist with international removals. Contact us for a long-distance quotation.
Can I pay via M-Pesa?
Yes. Dial and Move accepts M-Pesa payments for your convenience. Details will be provided at the time of booking confirmation.
How do I get a quote?
Getting a quote is simple. Call or WhatsApp us on 0747 500 505 or 0729 588 291, or email us at dialandmovekenya@gmail.com or sales@dialamover.co.ke. Describe your move and we will get back to you promptly with a clear, all-inclusive quote.
A Note on Moving Safety and Protecting Your Belongings
One aspect of professional moving that is often underestimated is the physical risk involved — both to the people doing the lifting and to the items being moved. Heavy furniture moved incorrectly can cause serious injury. Items improperly secured in a truck can shift during transit and arrive damaged.
Dial and Move Kenya takes moving safety seriously on both fronts. The team is trained in safe manual handling — using the correct techniques for lifting heavy items, using moving straps and dollies where appropriate, and working as coordinated units rather than individuals trying to wrestle a fridge down a flight of stairs alone.
Equally, every item loaded into a Dial and Move vehicle is secured carefully. Blankets and padding prevent scratching and chipping. Strapping holds loads stable during transit. Fragile items are loaded last, positioned to minimise movement, and flagged clearly so they receive extra attention during unloading.
The result is a dramatically lower rate of damage compared to unprofessional moves — and the peace of mind that comes with knowing your belongings are in experienced hands.
Dial and Move Kenya’s Digital Footprint: Find Us Online
In today’s digital world, a professional moving company should be as easy to find online as it is to reach by phone. Dial and Move Kenya maintains an active online presence across multiple platforms, making it simple to research, reach out, and book.
- Primary website: www.dialamover.co.ke — full service information, pricing guidance, and contact details
- Secondary site: www.affordablemovers.co.ke — additional resources for budget-conscious movers
- Google Business Profile: Search “Dial and Move Kenya” on Google Maps for directions, reviews, and contact options
- WhatsApp: Message 0747 500 505 directly for quick quotes and bookings
- Email: dialandmovekenya@gmail.com or sales@dialamover.co.ke for formal enquiries
What Nairobi Clients Say About Dial and Move Kenya
No marketing copy is as convincing as the words of real clients. Over the years, Dial and Move has collected feedback from hundreds of satisfied clients — from individuals who needed a quick studio move to corporate clients managing complex, multi-floor office relocations. Here are some representative themes from client feedback:
- “The team arrived exactly on time and worked efficiently the entire day. Nothing was broken and everything was exactly where I wanted it in the new house.”
- “I have used other movers before and the experience was always stressful. Dial and Move was completely different — professional from the first call to the final delivery.”
- “Our office move had to be completed over a weekend so we could open for business on Monday. Dial and Move delivered exactly as promised. Excellent coordination.”
- “The pricing was transparent and there were no surprises on the day. That kind of honesty is rare with Nairobi movers.”
- “They wrapped every piece of furniture carefully. Not a scratch on anything. Highly recommended.”
These are the kinds of experiences that have built Dial and Move Kenya’s reputation over a decade — and the standard the team holds itself to on every engagement.
Conclusion: When You Move in Nairobi, Move with Confidence
Nairobi is a city in motion. Every day, hundreds of families and businesses are relocating — chasing new opportunities, better neighbourhoods, larger spaces, or fresh starts. Moving is a moment of transition, and like all moments of transition, it carries both excitement and anxiety.
The right moving company does not eliminate the excitement of a new chapter. It eliminates the anxiety. It handles the logistics, the heavy lifting, the careful packing, and the precise coordination — so you can focus on what matters: settling into your new home, welcoming your team to the new office, or getting on with the rest of your life.
Dial and Move Kenya has been doing exactly this since 2015. Over ten years, hundreds of successful moves, and a client list that includes households and institutions across Nairobi and Kenya, the company has proven what it means to be truly trusted movers in Nairobi.
If you are planning a move — whether it is a single room next week or a full corporate office in two months — there is only one call you need to make.
DIAL AND MOVE KENYA — GET A FREE QUOTE TODAY
📞 0747 500 505 | 0729 588 291 | 0726 148038
✉ dialandmovekenya@gmail.com | sales@dialamover.co.ke
🌐 www.dialandmovekenya.co.ke | www.affordablemovers.co.ke
📍 Muthaiga Business Square, Pangani, Nairobi | M-Pesa Accepted
“Seamless Moves, Happy Lives”
